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Credence Compass
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Free · No login · Sourced from the CFPB

Look up any financial company's complaint record

Banks, credit card issuers, lenders, loan servicers, debt collectors and credit bureaus: see what people have complained about, in plain English, straight from the Consumer Financial Protection Bureau's public database.

Compass Check

Fixed, published rules read a company's last six months of complaints and point to one of eight patterns. No AI decides the pattern.

    From the CFPB newsroom

    All CFPB news ↗

    Most complaints in the last six months, by category

    The five companies with the most complaints about each kind of product, and the pattern Compass Check gives each one. Counts aren't adjusted for company size: bigger companies have more customers.

    Complaint history

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    AI Summary

    Writing summary…

      Compass Check

      Reads this company's last six months of CFPB complaints against fixed rules and lands the needle on one of eight patterns. No AI is involved in choosing the pattern.

      Pattern

      The three measures behind the pattern
      MeasureValueRating

      Complaints

      Every complaint the CFPB has published about this company, newest first. Filters change this list only; the summary and Compass Check always use the last six months.

      Date received Product Issue Company response Timely? State CFPB record

      No complaints match these filters. Try removing one, or use "Clear filters".

      Source: CFPB Consumer Complaint Database. Every complaint on company pages links to its original record.

      A complaint is a consumer's account, not a finding of fact, and complaint counts are not adjusted for company size. Credence Compass is independent and is not affiliated with the CFPB or any company listed. How this works & its limits